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Congratulations, you have acquired fundamental knowledge on how to design innovation processes. We hope you learned at least as much by reading this book as we did by writing it.

We have incorporated our extensive experience in the field of public innovation into this handbook with the aim of making a practical contribution to sustainable and digital administrative practice for the state of Berlin and beyond. We hope you didn’t get discouraged by the trial and error process – innovation processes are fragile and challenging. Keep trying again and again. The public administration of the future is emerging now! Share your experience generously and support each other.

We’d like to meet you, too. Some questions have probably been resolved by trying out the ideas in the book. But new ones will certainly have arisen as well. We want to hear all about it. Maybe you work in administration and want to launch an innovative project with us?\ Or perhaps you have an idea about what can be done better.

Get in touch with us – we look forward to hearing from you!

CityLAB Berlin & Politics for Tomorrow

CityLAB is Berlin’s public innovation laboratory at the former Tempelhof Airport. Together with the Berlin administration and numerous partners from urban society, we develop projects and prototypes to shape the future of urban living. CityLAB combines elements of a digital workshop, co-working, event space and interactive exhibition to create a place where innovation and participation are conceptually combined.

Politics for Tomorrow is a non-partisan initiative that advocates for the people-oriented and values-centered design of public systems. We have been working with political and administrative institutions from the local to the highest federal level in Germany and internationally since 2015. Our focus is on building competencies for and with people in politics and administration in order to promote an empathetic, innovative and forward-looking approach throughout the entire policy cycle – whether in defining initial situations, developing strategies and scenarios or designing and testing new services.

Illustration of an open book with hands

About the team of authors

Caroline Paulick-Thiel

As the Director of Politics for Tomorrow and co-founder of the Creative Bureaucracy Festival Academy, I am committed to responding creatively to concrete public issues. For me, this book is a resilient bridge between theory and practice dedicated to shaping public innovation processes in an independent and responsible way.

Joshua Pacheco

Enabling collaboration and participation in design for public interest is what I am involved in as a service designer at CityLAB Berlin. A variety of approaches are possible to achieve sustainable and impactful results as we navigate these complex challenges – this book is one of the more promising.

Henrike Arlt

How can change be enabled when for decades the key success factor of administration has been consistency? As an innovation agent and consultant in the in-house consulting department of the Federal Employment Agency, I try to turn this leitmotif on its head and reinterpret it. My most important insights along the way have been incorporated into this book.

Andrej Balaz

From oops? to aha! The journey from innovation issues and insight generation to creating better services is something I’ve been involved in as a service designer for more than eight years. I see this book as the perfect catalyst for trying out new things today – so that the better world of tomorrow no longer has to wait for us.

Andrea Ramírez Sabat

As a designer, I know how important it is to have a reliable set of tools and methods that teams can use to embark on an innovation journey. I firmly believe this book is more than just a guide for those who want to make a difference in the public sector. It has the potential to support long-term competence building in public administration.

Bettina Köbler

As a service designer and lecturer, I guide multidisciplinary teams to develop an unbiased and radically user-centered view of creating potential innovations. Through this handbook, I want to enable public administrations to establish innovation processes and to be guided by the needs of their citizens when tackling social challenges.


Julia Zimmermann, Nora Eilers, Mirko Hohmann, Andreas Reihse, Alex Paulick

Thank you very much!

Anna Várnai, Alex Roberts, Alexander Grünwald, Amélie Bonarius, Arthur Paulick-Thiel, Arthur Alexander, Birgit Strahlendorff, Cathy Narriman, Christin Hentschel, Claudia Chawlisz, Dirk Heyer, Doreen Fox, Enrique Martinéz, Franziska Mahlow, Jahn Harrison, Jan-Ole Beyer, Karen Laßmann, Lene Krogh Jeppesen, Mahreen Zaidi, Małgorzata Magdon, Marcel Otto Yon, Mike Weber, Nicolas Rebolledo, Oliver Rack, Peter MacLeod, Ramona Rocktäschel, Rolf Alter, Rubina Zern-Breuer, Sabine Junginger, Sina Beckstein, Stephan Naundorf, Susanne Stövhase, Tobias Drossmann